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OPAL OUR
INTERNET SERVICE PROVIDER
Opal is a division of the Car Phone Warehouse devoted
exclusively to providing Internet solutions for the small to medium
sized business sector. They provide an extensive range of products
exclusive focused on business solutions. Many other ISPs do so equally
well, the Opal value is their superb technical support. If a problem
develops your business needs it fixed as fast as humanly possible. 90% of calls made to
Opal's first line support engineers are answered within 10 seconds
(ever tried calling BT?).
This is not the usual call centre operation either. In the vast majority
of cases these engineers resolve the issue without further escalation.
They are carefully selected and they really do know their job, being
both technically adept and good communicators. Also as most of Opal's
business is conducted via their authorised partners like us they are not
bogged down with endless trivial queries so they have time to deal with
the issues they do get very thoroughly. Being part of the Car Phone Warehouse group (although entirely separate from the domestic division Talk Talk with an entirely different focus, service provision and support ethos) does mean that Opal has the financial strength to build and maintain very robust and reliable networks. Opal are currently making a huge investment installing their own routing equipment in local exchanges. This is the much talked about local loop unbundling but now actually being put into effect by Opal. Having control of the complete network will mean significant gains in the levels of service and will be a real advantage to all Opal users.
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"We are now very reliant on our computers and Integrated's excellent service is in-dispensable. Their friendly expertise and reliability is a real asset to our business." Terry Read of Banks Brown Associates Liss - www.bba.gb.com |
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Summary of our services:
Integrated Services (GB) provides total computer support for all small to medium
sized enterprise and businesses (SME).
This computer support
/ I.T. support and computer maintenance
includes all hardware
support
and related software
support;
standard
Ethernet network support
and wireless networks;
both LAN and WAN, Broadband ADSL / SDSL
and all Internet support services;
Voip (Voice over IP or telephone service,
voice, over the
Internet) and Web hosting.
The computer support service covers all aspects of computer security
including disaster recovery and backups, Internet security, remote access and
VPN.
Our computer support is delivered as
anything from simple ad-hoc on-site hardware support / software support
to routine
computer maintenance contracts
and full I.T. consultancy.
We also offer an ad-hoc service for anything from single PC support to a
full domain server system. We can help with a complete range of task from
something as simple as RAM upgrade to resolving a full system crash.
Some of our preferred suppliers:
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Our territory:
Integrated Services (GB) Limited is based in Liss in East Hampshire and provides
its computer services and computer support for the small to medium sized
business community (SME) into the counties of Hampshire, Surrey and West Sussex.
However to be able to
provide a reliable and rapid response for on-site support and our routine
computer maintenance support we limit our range to an approximate 25 mile radius
of Liss.
This
covers the immediate area of Hampshire including Liss,
Petersfield,
Alton,
Liphook,
Bordon
and
Whitehill,
and
into Surrey with Haslemere,
Hindhead. To the East this range extends into West Sussex covering
Midhurst,
Petworth
and
South to Chichester. To the West, back into Hampshire we cover towns
including
Winchester,
Bishops Waltham
and
Alresford,
To South we go as far as
Emsworth,
Havant
and
Portsmouth
taking in the area between, including
Waterlooville,
Cosham
and
Horndean. Our Northern area in Hampshire includes such towns as
Basingstoke,
Hook,
Odiham,
Aldershot and
Farnborough. This Northern area in Surrey covers
Farnham,
Godalming,
Guildford and
Cranleigh